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Privacy Policy
Terms of Service
Refund Policy
Community Guidelines
Privacy Policy Title

Effective Date: May 27, 2025

01
Introduction

Veil values your privacy. This document explains how we handle your personal information when you use our services ("Services"). Your continued use constitutes agreement to these terms.

02
Data Responsibility

Veil acts as the primary data handler.

Email: Foxsupportinc@gmail.com

03
Types of Data Collected
Data Type Description
Account Information Name, email address, phone number, date of birth.
Device Data Device type, operating system, IP address, browser type, device identifiers.
Usage Data Browsing history, interaction with content, session duration, clickstream data.
Payment Data Credit/debit card details, transaction history (processed via third-party providers).
Location Data Approximate or precise location (if location services are enabled).
04
Purpose and Legal Basis
Purpose Legal Justification
Service operation and enhancement Contract fulfillment (GDPR Art. 6(1)(b))
Platform security and fraud prevention Legitimate business interests (GDPR Art. 6(1)(f))
Personalized communications (with consent) User consent (GDPR Art. 6(1)(a))
Regulatory compliance Legal requirements (GDPR Art. 6(1)(c))
05
Data Sharing
  • Service Providers: Third-party vendors (e.g., payment processors, cloud hosts) bound by confidentiality agreements.
  • Legal Authorities: To comply with court orders or law enforcement requests.
  • Advertising Partners: To deliver interest-based ads (anonymized and aggregated).
06
International Data Transfers
  • Standard Contractual Clauses (SCCs) for transfers to countries without adequacy decisions.
  • EU-US Privacy Shield for transfers to the U.S. (if applicable).
07
User Rights

You may exercise the following rights:

  • Access/Correct: Submit a request via email to access or update your data.
  • Delete: Request permanent deletion of your data (excluding legally retained data).
  • Opt-Out: Withdraw consent for marketing or data sharing.
  • Portability: Request a copy of your data in a structured, machine-readable format.

Response Time: We aim to respond within 30 days of your request.

08
Security Measures
  • Encryption: TLS 1.3 for data transmission; AES-256 for data at rest.
  • Access Controls: Role-based permissions and multi-factor authentication.
  • Audits: Annual third-party penetration testing and vulnerability assessments.
09
Children’s Privacy
  • Services unavailable to under-18s without guardian approval
  • We do not knowingly collect data from minors.
10
Cookies and Tracking
  • Cookies: Used for analytics, authentication, and personalized ads.
  • Opt-Out: Manage preferences via browser settings or our consent manager.
11
Third-Party Services

External services (e.g., analytics, ads) may collect data independently. Review their privacy policies for details.

12
Data Retention
  • Account Data: Maintained until deletion request
  • Legal Retention: Data retained beyond account termination for compliance (e.g., tax, litigation).
13
Incident Response
  • We will notify affected users within 72 hours under GDPR.
  • Report breaches to regulators as required by law.
14
Policy Updates

Changes to this Privacy Policy will be communicated via email or in-app notifications. Continued use after updates constitutes acceptance.

15
Contact Us

For questions or concerns:

Email: Foxsupportinc@gmail.com

I. Introduction

Our application (hereinafter referred to as "we" or "the Service") places great importance on users' privacy and data protection. This Privacy Policy applies to personal information collected by us through the Zekaco platform and is intended to ensure that our data processing complies with Google policies, the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws and regulations.

II. Information We Collect

Information Provided by Users:

Nickname and avatar image submitted during account registration.

Other information voluntarily provided during the use of the Service (such as feedback, comments, etc.).

Automatically Collected Information:

Device information, IP address, operating system, browser type, access logs, cookies, and other similar data collected through analogous technologies.

III. Purposes and Legal Basis for Collection and Use of Information

We collect and process your personal information for the following purposes and on the following legal bases:

Providing and Improving Our Services:
For user authentication, account management, customer support, product optimization, and personalized experiences. Legal Basis: Performance of a contract.

Security Management:
To detect, prevent, and address fraud, unauthorized access, network attacks, and other security issues. Legal Basis: Legitimate interests.

Compliance Requirements:
To comply with applicable laws and regulations and respond to regulatory requests. Legal Basis: Legal obligations.

Marketing and Promotions (only upon obtaining explicit consent):
To send notifications regarding products, services, and promotional activities. Legal Basis: User consent.

IV. Data Sharing and Cross-Border Transfers

Sharing:
We will not sell your personal information to third parties. However, to provide our services, we may share data with partners or third-party service providers, but solely for the purpose of service delivery, and only if they agree to comply with strict data protection obligations.

Cross-Border Transfers:
If any cross-border data transfers occur, we will implement appropriate security measures (such as standard contractual clauses) to ensure compliance with GDPR regulations.

V. User Rights

Under applicable laws (such as GDPR and CCPA), you have the following rights:

Right of Access:
You may request a copy of your personal data.

Right to Rectification:
You may request corrections to inaccurate or incomplete information.

Right to Erasure:
Subject to legal requirements, you may request the deletion of your personal data.

Right to Restrict Processing:
You may request restrictions on the processing of your data.

Right to Data Portability:
You may request your data in a structured, commonly used, and machine-readable format and request its transfer to you or a third party.

Right to Object:
You may object to the processing of your data based on legitimate interests.

CCPA-Specific Rights (for California residents):
Including the right to request disclosure of collected personal information, the right to request deletion of personal information, and the right to opt out of the sale of personal information.

If you wish to exercise any of these rights, please contact us using the information provided below. We will respond within the time frame required by law.

VI. Data Retention and Security Measures

Data Retention:
We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy or as otherwise required by law.

Security Measures:
We employ reasonable technical and organizational measures (such as data encryption, access controls, firewalls, etc.) to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

VII. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and provide personalized content. You may refuse cookies via your browser settings, although doing so may affect certain functionalities of the Service.

VIII. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and communicated to users in an appropriate manner. We encourage you to review this Privacy Policy regularly to stay informed of any updates.

IX. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Zekaco steam@gmail.com

Terms of Service Title

Effective Date: August 10, 2025

These Terms of Service (“Terms”) apply to any user (“User” or “you”) using the current and future versions of the video communication service (“Fox”) owned and provided by Fox (the “Company,” “we,” or “us”). Please carefully read these Terms before using our Service. These Terms apply to all users, whether registered or not. By accessing and using Fox, you agree to be bound by these Terms, any amendments made in accordance with these Terms, and the user guidelines established pursuant to these Terms. If you do not agree with these Terms, please immediately discontinue your use of Fox.

The Supplementary Terms, which can be found at the end of the Terms, may apply in addition to the Terms respectively to Users having residence in certain countries.

01
General Provisions

1. Purpose

The purpose of these Terms is to set forth the respective rights, obligations and responsibilities of the Company and You with regard to Your use of Fox on Your personal computer or mobile device (collectively, “Device”), either by downloading the service application (the “Fox App”) from Google Play Store or Apple App Store (“Application Store(s)”) or by accessing the service website (“Fox Web”) provided by the Company. Please note that these Terms govern the legal relationship between You and the Company, and that Your relationship with the Application Stores are subject to the respective terms and conditions of the Application Stores.

2. Changes to these Terms

The Company reserves the right to modify these Terms from time to time as it deems necessary, to the extent that such modification does not violate relevant laws and regulations. In the event the Company changes the contents of these Terms, the Company will notify the Users the details of, reasons for and effective date of the change at least seven (7) days prior to the effective date of such change; provided, however, if the change of the contents of these Terms is unfavorable to the Users, the Company will notify the Users at least thirty (30) days prior to the effective date of such unfavorable change. Your continued use of Fox after the effective date of a change to these Terms will constitute Your acceptance of the change. If a refund with regard to such a change is required by applicable law, You will be entitled to the refund accordingly. However, changes that benefit Users or changes due to legal reasons may become effective immediately.

3. Additional Terms

Any matters that are not stipulated in these Terms shall be governed by the relevant laws and regulations, the Company’s Terms of Service of individual services, and the operation policies and rules set forth by the Company.

4. Notification and Communication to Users

  • 00001. When the Company contacts the Users in relation to Fox, it will do so by posting on an appropriate space on the Company’s website or applications, by using the information supplied by the Users, or by any other method that the Company reasonably believes to be appropriate.
  • 00002. If there is any change to the information that a User entered when registering for service membership, the User must modify such information or notify the Company of the same, and the Company shall not be liable for any disadvantages or issues resulting from the User’s failure to do so.
02
Ownership and Relevant Licenses Regarding Fox

1. Ownership of Fox Contents

  • 00001. Unless otherwise stipulated, “Fox contents” means text, graphic, image, illustration, design, icon, photo, and other related phrases provided to Users in Fox. Unless stipulated otherwise by law or contract, all exclusive and proprietary ownership rights in Fox, Fox App, service website, these Terms, Privacy Policy, User Guidelines and any related documentation and information, Fox contents (collectively, the “Company Assets”), and the selection and arrangement of Fox contents belong solely to the Company.
  • 00002. The Company Assets and the selection and arrangement of Fox contents are protected by copyright laws and other relevant laws, including international intellectual property laws and treaties. The Company Assets include trade secrets and exclusive information that are confidential and proprietary to the Company, and You agree to take all necessary actions to respect and protect the confidentiality of such trade secrets and exclusive information.
  • 00003. Any new releases, modifications, and enhancements to the Company Assets and the selection and arrangement of Fox contents belong solely to the Company and (if applicable) its licensors. There is no implied license, right, or interest granted to You with regard to the provision of the Company Assets, and the Company hereby expressly reserves all rights in the Company Assets, and any contents thereof, which are not expressly granted to You hereunder.

2. Scope of License Regarding Fox

  • 00001. The Company grants You a personal, limited, non-commercial, non-exclusive, non-sublicensable, non-assignable, revocable license to download, install, and use a copy of the Fox App, in object code format, only on Your Device for the sole purpose of personally using Fox. You only obtain a license to use the object code version of the Fox App, and You do not have any right whatsoever in the original source code of the Fox App. You may only use the Company Assets for the sole purpose of personal use of Fox.
  • 00002. If You use the Company Assets in a manner that exceeds the scope of the license granted to You under these Terms, the Company may revoke or cancel the license it has granted to You at any time. The Company will notify You without delay of the reason for revocation/cancellation of the license, except in the event that notification is not permitted under law (e.g., if it violates a statute or a regulatory authority’s order, or results in an obstruction to a regulatory investigation) or the Company reasonably determines that notification may result in damage to the Users, third parties, or the Company (e.g., if it impairs the security of Fox).

3. Scope of License Regarding Your Information

If You download the Fox APP to use Fox, You hereby grant the Company a free license to access, collect and use, in accordance with relevant laws and regulations as well as the Company’s Privacy Policy, the address books, contact lists, and unique phone identifiers (IMEI, Unique Device ID, etc.) contained in the Device to which You have downloaded the Fox App in order to use Fox.

4. Content License

In the event You upload or otherwise provide video, audio (e.g., music or other sounds), pictures, photos, text (e.g. dialogues, comments and scripts), branding (e.g., brand name, trademark, service mark or logo), interactive features, software, metrics and other type of materials (collectively, “Content”) on Fox (Please note that license for your Fox Live Content (as defined below) will be governed by Article 5 (1), Chapter 6 of the Terms), You hereby grant the Company and its affiliates a non-exclusive, unlimited, royalty-free, worldwide, sub-licensable and transferable license regarding such Content. The Company and/or its affiliates may use, host, store, reproduce, modify, edit, adapt, or otherwise use or create derivative works in connection with Your Content in accordance with the above license. Accordingly, You agree that (except for Your Fox Live Content) any Content you provide may be viewed by other registered Users of Fox. You can delete Content individually or all at once by deleting Your account. In addition, so that the Company can prevent the unauthorized use of Your Content outside of Fox, You authorize the Company to act on Your behalf with respect to infringing uses of Your Content taken from Fox by other Users or third parties. The Company and its affiliates’ license to Your Content is used for the limited purposes of operating, developing, providing, improving, and promoting Fox and researching and developing new services of the Company to the extent that such use does not infringe on Your privacy in accordance with applicable laws, including the Personal Information Protection Act.

5. Restrictions

  • 00001. You only obtain a limited license to use the object code version of the Fox App.
  • 00002. You shall not use the Company Assets for any commercial purposes.
  • 00003. You shall not copy, modify, adapt, translate into any language, distribute, or create derivative works based on the Company Assets.
  • 00004. You shall not sublicense, sublease, lease, lend, assign, sell, license, distribute, rent, export, re-export, or grant other rights in the Company Assets to any third party, and any attempt by You to take such action shall be void.
  • 00005. You shall not decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying User interface techniques, or algorithms of the Company Assets, in particular Fox and the Fox App, by any means whatsoever.
  • 00006. You shall not remove, obscure, or alter any copyright and/or other proprietary notices contained in or otherwise connected to the Company Assets, or any contents thereof.
  • 00007. You shall not destroy, disable or circumvent any copyright protection or other digital rights management mechanism put in place for the protection of the copyrights and other intellectual property rights of the Company Assets.
03
Commencement of Use of Service

1. Consent to the Terms

  • 00001. Fox includes services provided to non-registered users ("Basic Service") and services provided only to registered users who complete the signing up process and log in to their accounts ("Member Service"). The specific details of the type of the services and how to use the services will be as provided in these Terms, on the Service or in notices or information on service use separately provided by the Company.
  • 00002. By accessing and using Fox, You agree to be bound by the terms set forth herein, the amended terms pursuant to these Terms, and the user guidelines established pursuant to these Terms. If You do not agree with these Terms, please immediately terminate Your use of Fox.

2. Membership Registration Process

  • 00001. You can register for service membership in accordance with the procedures set by the Company, and Your membership registration process will be completed once the Company accepts Your registration.
  • 00002. You can log in to Fox in various ways, including using your phone number. If you use Fox using your phone number, you can additionally link your email address to your account. However, where an account was created using a phone number but not additionally linked to an email address, if you log in using that phone number on a different device, or delete the service app on iOS, download it again, and then log in using that phone number, it is impossible to confirm that the phone number belongs to the account holder. Thus, please understand that, at the time of such a log-in, the Fox account registered under that phone number, as well as all User information, will be deleted pursuant to Article 1, Chapter 8 of these Terms.
  • 00003. In registering for service membership, You must enter only true and accurate information. You will be responsible for any disadvantages and/or legal liability resulting from Your entering of false information.
  • 00004. The Company will accept Your registration for service membership pursuant to Paragraph (c) without delay, but may not accept Your registration in any of the following cases. If any of the following cases are found to be true after the Company's acceptance of Your registration of service membership, the Company may immediately take appropriate restrictive measures, such as suspending Your service account, deleting Your Content and personal information or updating incorrect information. The Company will notify You without delay of such restrictive measures and the reasons therefor, except in the event that notification is not permitted under law (e.g., if it violates a statute or a regulatory authority's order, or results in an obstruction to a regulatory investigation) or the Company reasonably determines that notification may result in damage to a User, a third party, or the Company (e.g., if it impairs the security of Fox):
  • 00001. Your service membership was created using a false or another person's name;
  • 00002. You entered false or incorrect information, or omitted information requested by the Company;
  • 00003. You are under the age of 17; or
  • 00004. Other instances in violation of relevant laws, regulations or standards set by the Company.

3. Eligibility

  • 00001. Fox may not be used in any jurisdiction where such a type of services is prohibited.
  • 00002. Fox is intended solely for Users who are seventeen (17) years of age or older. Any attempt to access or use Fox by anyone under the age of seventeen (17) is strictly prohibited and shall be considered a material violation of these Terms.
  • 00003. You hereby affirm that You fully understand these Terms and are able and competent to comply with these Terms. You may only use Fox if You are deemed capable of understanding and complying with these Terms.
04
Rights and Obligations of the Company and Users

1. Obligations

You must use Fox in compliance with these Terms, the amended terms pursuant to these Terms, Community Guidelines, and any of the applicable user guidelines established under these Term. Please stop using Fox immediately if You do not agree to these Terms or the User guidelines.

2. Prohibited Acts

You shall not engage in any illegal or inappropriate activities with respect to the Company Assets, including the following acts, and in the event You commit or attempt to commit such acts, You may be subject to civil and/or criminal charges in accordance with relevant laws and regulations in addition to restrictions on the use of the relevant Fox services, including refusal of payment of the revenue under Article 4, Chapter 6 and restriction on the receipt of gifted Items under Article 3, Chapter 6, or suspension or termination of the relevant Fox account.

  • 00001. You shall not use the Company Assets for any illegal purpose or any purpose not explicitly authorized herein.
  • 00002. You shall not engage in any acts that cause impairments to Fox by damaging, disabling or overburdening the Company Assets.
  • 00003. You shall not transmit worms, viruses, or any code of a destructive nature using the Company Assets.
  • 00004. in using Fox, You shall not commit any of the following acts nor any acts that amount to any of the following acts that the Company may reasonably deem to be inappropriate in light of the purpose, etc. of providing Fox:
  • 00001. Violation of laws and regulations, rulings, decisions and orders of the court, and/or administrative measures that are legally binding;
  • 00002. Acts that undermine, or are likely to undermine, public order or moral customs;
  • 00003. Infringement of intellectual property rights (e.g., copyrights, trademarks, patents, design rights, etc.), moral rights, proprietary rights, rights of reputation, privacy rights, any other statutory or contractual rights, if applicable, of the Company and/or third parties;
  • 00004. Transmission or posting of excessively violent expressions, explicit sexual expressions, discriminatory expressions concerning race, nationality, belief, gender, social status, etc., expressions that entice or promote suicide, self-harm, drug abuse, and other expressions that contain anti-social content and are offensive to others;
  • 00005. Impersonation of the Company and/or third party, or intentionally disseminating false information
  • 00006. Account hacking, theft of name, fraudulent use of credit cards or other inappropriate acts relating to purchase or payment;
  • 00007. Sending the same or similar photos, voice and/or text messages, etc. to an unspecified number of Users, indiscriminately adding other Users as friends, and other acts that the Company has determined as spam;
  • 00008. Acts for the purpose of sales, propaganda, advertising, solicitation, or other profit-making (excluding those permitted by the Company), sexual or obscene acts, soliciting or enticing prostitution, slandering, defaming, harassing or insulting other Users, or using Fox for any purpose other than those prescribed herein;
  • 00009. Providing benefits to, sympathizing with or supporting criminal organizations and/or anti-social groups that engage in terrorism, violence, drugs, human trafficking, etc.;
  • 00010. Using Fox for purposes of financial crimes;
  • 00011. Encouraging other Users to participate in religious activities or join religious organizations;
  • 00012. Acts that interfere with the server and network system of Fox, acts of illegally manipulating Fox by using BOT, cheating tools, or other technical means, acts of intentionally using Fox's system failures, acts of making unfair inquiries or requests to the Company (e.g., excessively repeating the same inquiry), or other acts that obstruct or hinder the Company's operation of or other Users' use of Fox;
  • 00013. Generating data through recording, screen capturing, photographing, etc., in the course of using Fox, or leaking such generated data to a third party or distributing it through a third party; except if You use a specific recording feature as may be made available by Fox and provided in such case that you comply with local legislation and additional terms relating to such feature. In any event, when recording video communication with another User, You are fully liable for complying with all applicable laws and any use restrictions requested by the recorded User. The Company is not liable for any usage made of this recording by a User or any third party they disclose it to.
  • 00001. Allowing others to access Fox with Your account by sharing Your password or lending Your account to others or accessing Fox with another person's account;
  • 00002. Using Fox for purposes other than its intended use; or
  • 00003. Aiding or encouraging any of the acts falling under any of the acts stated above except for i. through ii. above.
  • 00001. You shall not alter another website so as to falsely imply that it is affiliated with the Company and/or the Company Assets.
  • 00002. You shall not use the Company Assets or falsely imply that You are affiliated with the Company and/or the Company Assets for any commercial purpose.
  • 00003. You shall not use or access any of Fox by any means other than through the interface provided by Fox.
  • 00004. You shall not exchange the right to use Fox for cash, property or other economic benefits other than as permitted by the Company.
  • 00005. You shall not commit or engage in any acts that are in violation of these Terms, Community Guidelines, etc.

3. Prevention of Unauthorized Use

The Company reserves the right to exercise whatever lawful means it deems necessary to prevent unauthorized and/or illegal use of Fox, including, but not limited to, technological barriers, IP mapping, and directly contacting Your wireless (cellular) carrier.

4. Protection of Personal Information

The Company strives to protect Your personal information as provided by relevant laws and regulations. You can find the latest version of the Company's Privacy Policy at https://h5.foxlifevvy.xyz/Fox-P.html

5. Feedback

Any comments, suggestions, or feedback relating to Fox and/or the Fox App ("Feedback") submitted by You to the Company shall become the property of the Company. The Company will have exclusive ownership of all rights to the Feedback. The Company will be entitled to use the Feedback for any commercial or other purpose whatsoever, without any compensation to You or any other person, and will not be required to treat any Feedback as confidential. You agree that You do not acquire any right in or to Fox and/or the Fox App (or any changes, modifications or corrections thereto) by virtue of any Feedback. You acknowledge that the Company will not be responsible for whatever Feedback that You submit, including its legality, reliability, appropriateness, originality, and copyright.

6. Assignment

You are not allowed to assign any rights or obligations hereunder as your account is strictly personal to You. The Company is allowed, in accordance with procedures set forth in relevant laws and regulations, to assign any rights or obligations hereunder or regarding the Company Assets to any third party. In the event that the Company transfers the business related to Fox to its affiliate, Your contractual position, rights and obligations under these Terms, and Your registration information and other user information shall be transferred to the transferee of the business, and You agree to such transfer. The business transfer stated in this Section shall include not only ordinary business transfer but also divestiture and other change of ownership or control.

05
Use of Services

Section 1. Content of Service

1. General Provisions

  • 00001. You use Fox under Your own responsibility and shall be fully responsible for all acts and consequences thereof arising within Fox. When You register a password for the use of Fox, You must strictly manage it under Your own responsibility in order to prevent misuse. The Company may regard any and all acts made using Your registered password as Your own.
  • 00002. The Company may change all or parts of Fox at any time if it deems it necessary to improve the performance or security of Fox, to change its features or composition, to comply with laws and regulations, or to prevent illegal activities on or abuse of Fox's system. In such case, in principle, a prior notice shall be given to the Users regarding any material changes or suspensions that adversely affect the Users as and when reasonably practicable. However, if prior notice is not reasonably possible, if measures are needed to improve the security or compatibility of Fox, or if it is necessary for the prevention of abusive acts or compliance with legal requirements and so on, such notice may be given after. If the Company cannot disclose the reasons or contents of any change, etc. in detail, the Company will explain the reason thereof. If You do not agree to the change of all or part of Fox, You may be restricted from using all or part of its features.
  • 00003. The Company provides customized services and advertisements to Users by using User information such as service use records. This means that advertisements may be included as part of Fox provided by the Company. You may sometimes have to view unwanted advertisements using Fox. Such advertisements contribute to the Company's ability to provide You with Fox free of charge by default and furthermore serves as a foundation for the Company to invest in research and development in order to better serve Users. Meanwhile, in order to provide better service, the Company may display on Fox or directly send to the Users' e-mail addresses various information, including notices in relation to the use of Fox, administrative messages. The Company may also display advertisements and other promotional messages on Fox or directly send such messages to the Users' e-mail addresses, if applicable.
  • 00004. The Company employs its utmost efforts to provide the best service to the Users. However, Fox may be temporarily suspended due to maintenance of facilities, regular and/or irregular inspection for repair, or other substantial reasons; in such case, the suspension will be notified in advance on the Fox service screen, unless there are urgent circumstances such as compliance with legal requirements or maintenance of service security, etc.
  • 00005. The Company monitors Your Content in various ways, including automated and human methods, to the legal and technological extent permitted, in order to detect Content in violation of relevant laws, these Terms and/or the User Guidelines, or Content that is inappropriate and/or indecent. You understand and agree that the Company may monitor or review any and all Content that You transmit or share through Fox, including Your video chat screen.

2. User Tier Status

Depending on the regions, we may provide different services based on the tier status of Users in accordance with our tier status operation policies. In such a case, the User tier status will be granted by the standards set by the Company. The Company may make a distinction in contents of the service between different User tiers, and the Company can change such contents of service due to our circumstances at our discretion. Detailed information of such service will be posted separately in accordance with the notification stipulated in these Terms.

3. Affiliated Partner Services

Fox may include services and/or content provided by third-party service providers affiliated with the Company. The responsibility for such services and/or content lies with the third-party service providers. In addition, the service terms and conditions of the third-party service providers may apply to such services and/or content. As such, please refer to the service terms and conditions and privacy policy of the applicable third-party service providers as necessary.

4. Advertising

The Company may place advertisements of the Company and/or third parties within Fox.

5. Definition

  • 00001. "Gem"
    Gem is an electronic token that can be used to acquire items within Fox. The units, payment methods, and other conditions for conferring Gems are determined by the Company and posted on Fox.
  • 00001. "Item"
    Items are virtual commodities or gifts You can purchase and use in Fox Live. You can own or send Items to other Users within Fox Live. You can purchase an Item within Fox, including Fox Live. Items can be converted into Stars according to the conversion rates and policies announced separately by the Company in Fox Live.
  • 00001. "Star"
    Users may collect Stars based on their overall activities within Fox Live. The Company may provide certain benefits in connection with Stars to Users, through their participation in the Fox Live Rewards Program. Please refer to the Fox Live Rewards Program Policy (link) for more details.

6. Personalized Service on Lounge

The Company helps you match and communicate with other users that may be of interest to you. The Company uses the information regarding your in-app activities (e.g., likes you sent to other users on the lounge) to make such an offer to you (e.g. suggestion to other users you may wish to talk to). You agree that the user the Company suggests through the personalized service may include artificial intelligence chatbots.

Section 2. Fee-Based Services

1. Purchase of Fee-Based Services

  • 00001. Subscription Services
    The Company may offer a subscription service or option in Fox, which may include discounts for a certain duration of the commitment period, provision of bonus gems, items, rewards, or other benefits for a corresponding price ("Subscription Services").

    Renewal and Cancellation of Subscription Services
    Subscription Services are renewed automatically each month. If You do not wish to renew the subscription, You must cancel Your Subscription Services twenty four (24) hours prior to the expiration of Your current subscription period. For cancellation of Subscription Services, we do not have the ability to cancel automatic renewals for purchases for you. Please follow the steps below on how to cancel the automatic renewals.

    For Android:
    (1) Launch the Google Play Store app.
    (2) Tap the Menu, then Subscriptions.
    (3) Tap on the app of the subscription you'd like to cancel, then tap Cancel Subscription.

    Apple/iOS App Store:
    (1) Go to Settings, then iTunes & App Store.
    (2) Tap your Apple ID. You might need to sign in or use Touch or Face ID.
    (3) Tap Subscriptions.
    (4) Tap the subscription that you want to manage.
    (5) Use the options to manage your subscription.

    Changes to Subscription Services
    The Company reserves the right to suspend or change the contents of Subscription Services with reasonable prior notice. In addition, changes to Subscription Services that are unfavorable to the Users will take effect at least thirty (30) days after the Company notifies the Users of such change so that the Users may cancel the renewal before the new changes become effective.

    Your continued use of the changed Subscription Services will constitute Your acceptance of and agreement to such change.
  • 00001. Gems
    Gems are granted to Users through purchase within Fox, promotions, or other methods designated by the Company. The Company shall determine and display on Fox the purchase units of Gems, payment methods, and other conditions for granting of Gems.
  • 00001. Payment of Charges
    If You purchase any Subscription Services, Gems and/or other fee-based services (collectively, "Products"), You hereby agree to pay all charges to Your account, including taxes and fees applicable to the Company and You.

    You agree to abide by any relevant terms of services of the Application Stores and to perform any contractual obligations resulting therefrom.

    You agree that if You purchase any Products through an Application Store, all payment related questions, issues and/or complaints shall be handled in accordance with the relevant Application Store's terms of service for payment processing. The Company is not authorized to intervene with regard to the foregoing, and in no event will the Company have any responsibility in connection with the same.

    The Company cannot change the settings of Your Device. If You, based on Your own judgment, purchase Products by setting up simple payment functions that omit authentication procedures on Your Device, the Company cannot be involved in such process and shall not be held liable for the same.

    Additional Terms that apply if you pay the Company directly with your payment method.

    If you pay the Company directly, the Company may correct any billing errors or mistakes that it makes even if it has already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your payment method, the Company may terminate your Subscription Services and/or your account immediately in its sole discretion.

    If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information, terminate or cancel your Subscription Services, you remain responsible for any uncollected amounts and authorize the Company to continue billing the payment method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your payment method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen payment method.

    If you reside outside of the Republic of Korea, you agree that your payment to the Company will be through MTCH Technology Services Limited.
  • 00001. Liability for Payment Using Third-Party Payment Processing Methods
    You are responsible for all claims arising in connection with Your account, unless Products are purchased as a result of the leaking of Your personal information due to the Company's intentional misconduct or gross negligence.

    The Company shall not be held liable for any purchases made by third parties as a result of theft of Your name or personal information, including purchases made by third parties caused by Your careless exposure of Your information or failure to use the password setting functions of Your Device or the Application Stores.

    Please be careful not to allow Your acquaintances, children or family members to use Your Device to purchase any Products. Except as otherwise provided under relevant laws, You will be liable for payment of, and the Company shall not assume any liability for, the purchase of Products by any of Your acquaintances, children or family members without Your consent or against Your will.

2. Period of use, exchange, and transfer of Products

  • 00001. Period of use
    Products can be used for 5 years from the date of purchase, and will expire after 5 years from the date of purchase. However, the period during which a User can use Gems acquired by a method other than purchase is subject to conditions provided by the Company.
  • 00001. Exchange of Products
    Products as flat-rate service or item cannot be exchanged for cash, property, and economic benefits other than services or content designated by the Company. Terms of use required for service or content exchange are determined by the Company and posted on Fox.
  • 00001. Transfer of Products
    A Product can only be used on the account where it was purchased and cannot be transferred to another account by any method other as recognized by the Company.

3. Refunds

Unless otherwise specified in these Terms or required under applicable law, any Products including the following are not refundable, in any event, after purchase:

  • 00001. Products that are in the possession of any Users whose use of Fox has been suspended due to a violation of these Terms or illegal acts;
  • 00002. Products which have been used in whole or in part (partially used package Products);
  • 00003. Products that were purchased more than five (5) years ago;
  • 00004. Products that remain at the time of one (1) year from Your last use of Fox
  • 00005. Products that are in the possession of any Users who have terminated use of Fox or removed the Fox App;
  • 00006. Products that were purchased by third parties as a result of theft or loss of Device or caused by Your carelessness including the situation as set forth in Article 1 (d), Section 2, Chapter 5; and
  • 00007. Products that were purchased by Users who have accessed Fox in violation of item (xiv), Article 2 (d), Chapter 4 of these Terms[Link][a][b].

You may discontinue future Subscription Services at any time. Please note that if You choose to cancel Your Subscription Services within fourteen (14) days from the date your subscription period commenced, costs proportional to the amount of subscription period that has lapsed and fees charged at the time of payment (including payment gateway agency fees, Google Play and App Store fees, and other third-party fees duly charged at the time of payment). In addition, at the time of cancellation, if You have already used any Products that You received as part of the Subscription Services (including Gems and/or Items that are provided as free gifts for Subscription Services), the costs for such used Products may be deducted from the amount that is refunded to You. When Subscription Services have been duly cancelled, Products that were granted as part of such Subscription Services may be reclaimed by the Company.

In addition, refunds for any and all Products as permitted under the applicable laws of Your jurisdiction will be processed, and may be limited, in accordance with the refund policies of the third party providing the payment processing services (i.e., Application Stores) that You used to purchase the Product. If you reside in the EU region, You will be entitled to 14-day statutory rights of cancellation under the applicable law. Therefore, We recommended that You check the respective refund provisions and policies of such third parties.

4. Minors

If a User is a minor (Republic of Korea: under nineteen (19) years of age) or a person with limited competence as defined under law, the consent of the User's parents or legal representative is required to purchase any Products. If a minor purchases a Product without the consent of his/her legal representative, the minor and/or legal representative may cancel the purchase. However, if a minor's purchase is made within the scope of disposable property permitted by his/her legal representative, or if the minor uses trickery, such as using payment information of an adult without consent, to cause the Company to believe that he/she is not a minor, such purchase may not be cancelled even if it was made without the consent of the legal representative.

06
Third Parties Relating to Service Use

1. Authority to Use Bandwidth and Device

  • 00001. If Your use of Fox is dependent upon the use of bandwidth owned or controlled by a third party, You acknowledge and agree that You must obtain consent from the relevant third party for such use and that the Company will not be liable in any way with regard to the foregoing.
  • 00002. You must own or have the legal right to control the use of the Device to which You are downloading the Fox App and/or through which You are accessing the website that provides Fox. You must delete the Fox App and related personal information from the Device if You intend to sell, assign or otherwise cease to have the legal right to control use of the Device. You will be solely responsible for any problems that may result from Your failure to delete the same.

2. Use of Third-Party Software

These Terms also apply to Your use of any third-party software or technology that is incorporated in Fox.

3. No Access to Emergency Communication Services

Fox does not constitute common telecom service as classified under relevant laws. Therefore, due to physical limitations, the Company does not support or carry emergency call services to any type of medical institutions, law enforcement agencies, etc. for the Users. Please note that Fox is not a replacement for Your primary telephone service.

4. Third-Party Fees

If You use Your native SMS application to deliver messages or invitations to people who are not registered Users of Fox and with whom You choose to communicate, the third party providing such SMS services may charge You additional fees for such use.

5. Third-Party Sites, Products, and Services

Fox may include links or references to other websites and/or services provided by third parties (collectively, "Reference Sites") solely for the convenience of the Users. The Company is not liable for any representations and/or warranties regarding any such Reference Sites, and ACCESS AND USE OF REFERENCE SITES IS SOLELY AT YOUR OWN RISK. We encourage You to read the terms and conditions and privacy policy of any Reference Sites that You visit. In addition, Your correspondence or business dealings with advertisers found on or through Reference Sites are solely between You and such advertiser.

07
Termination of Service and Restrictions of Use

1. Termination of Service and Withdrawal from Service by You

  • 00001. To terminate Your use of the service, You may delete Your account by going through "About Fox > Delete Account" in the Settings. IF YOU HAVE SUBSCRIBED TO ANY SUBSCRIPTION SERVICES, YOU MUST TERMINATE YOUR SUBSCRIPTION SERVICES BEFORE DELETING YOUR ACCOUNT. Any and all liability that occurs as a result of Your failure to do so will be Your sole responsibility. Please note that it will be deemed as termination of Service by You if You attempt to log in from another device with the same phone number or log in with the same phone number that you initially used when first signing up after deleting and reinstalling the service app on iOS (Apple), provided, that there is no email address linked to the account.

2. Restriction or Termination of Service by the Company

  • 00001. If the Company determines that any of the following has occurred, or that there is sufficient probability that it may occur, the Company may limit Your use of Fox and/or suspend Your account temporarily or permanently by restricting the receipt of gifted Items under Article 3, Chapter 6 or refusing to pay the revenue under Article 4, Chapter 6. Unless applicable laws stipulate otherwise, the Company shall not be liable with regard to such limitation and termination of service:
  • 00001. If You commit any of the Prohibited Acts under Article 2, Chapter 4;
  • 00002. If any purchase of Products has been cancelled pursuant to Article 4, Section 2, Chapter 5;
  • 00003. If any investigation related to the use of Fox is commenced against You;
  • 00004. If anyone who is not eligible or authorized to use Fox under these Terms use Fox; or
  • 00005. If the Company reasonably deems that You have otherwise committed an act that is immoral in light of social norm.
  • 00001. The Company will notify You without delay of the reasons for any such suspension or termination of service provision, except in the event that notification is not permitted under law (e.g., if it violates a statute or a regulatory authority's order, or results in an obstruction to a regulatory investigation) or the Company reasonably determines that notification may result in damage to the Users, third parties, or the Company (e.g., if it impairs the security of Fox).
  • 00002. The Company may delete Your account information after prior notice to You, which may result in termination of the Service Use Agreement in relation to Fox, if You have not logged on or accessed Fox for a period that is specified under relevant laws and regulations, these Terms, or the Company's separate operation policies related to Fox. However, if the Company is unable to notify You (e.g., You did not provide a valid e-mail address to the Company at the time of registration for service membership), Your account may be deleted without notice.
  • 00003. You or Your legitimate representative ("Content Removal Requester") may request the Company remove any content displayed on Fox by other users that violates Your rights including public fame (or honour), or privacy, by providing the Company the proof of such violation. If the Company is unable to determine whether the subject content violates Your rights, or if a dispute between the parties is expected, the Company may take temporary measures to prevent anyone's access to such content ("temporary measures") for up to thirty (30) days.
  • 00004. If the Company takes the temporary measures to any content under Paragraph (d) above, the uploader of such content may request to restore the content to the Company ("Complaint Against Removal") during the term of the temporary measures. The Company may take actions in accordance with the agreement between the parties, the court decision, the administrative order or any other decision of the pertinent government agencies submitted to the Company. If no Complaint Against Removal is submitted to the Company, the Company may delete the subject content after the term of temporary measures expires.
  • 00005. The Company may take temporary measures without a user's request under Paragraph (d) above or a report from a third party if the Company determines that the content violates the rights, privacy or fame (honor) of a user or a third party at its discretion. In such a case, the temporary measures shall be taken in accordance with the procedures provided in Paragraphs (d) and (e).
08
Indemnification and Warranty Disclaimers

1. Indemnification

You hereby agree to indemnify, defend, and hold harmless the Company, its licensors, its partners, its affiliates, officers, directors, employees, contractors, and suppliers (collectively "the Company Parties"), from and against any and all damages that result from claims and/or actions by third parties, including, but not limited to, reasonable attorneys' fees, in connection with or arising out of (i) your violation or breach of any provision of these Terms or any applicable law or regulation, (ii) your violation of any rights of any third party, (iii) your use of Fox and/or the Company Assets for an unjustified purpose, (iv) any dispute with another user resulting from your use of Fox and/or Company Assets, or (v) any taxes and fees related to your purchase in connection to Fox. The Company Parties reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the Company Parties. You agree not to settle any matter without the prior written consent of the Company, and any settlement executed without such consent of the Company will be null and void against the Company Parties.

2. Warranty Disclaimers

  • 00001. Fox is provided to you "AS IS" and "AS AVAILABLE" with no warranties. The Company hereby disclaims all warranties, terms, or conditions, express or implied, either in fact or by operation of law, statutory, or otherwise, including, without limitation, warranties, terms or conditions of merchantability, fitness for a particular purpose, satisfactory quality, correspondence with description, title, non-infringement, and accuracy of information generated.
  • 00002. Accordingly, you acknowledge and agree that the Company will have no liability in connection with or arising from your use of Fox, unless stipulated otherwise by law. You can resolve any issues by closing your account and uninstalling the Fox App from your Device or ceasing your use of the same.
  • 00003. The Company does not warrant, express or implied, that Fox and/or the Fox App will be without actual and/or legal defect (including defects relating to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, errors and bugs, and non-infringement). The Company is not liable in any way to remove or correct any such defects and provide Fox to you.
  • 00004. The Company does not warrant that the content displayed or transmitted on or through Fox and/or the Fox App will be uninterrupted, or free of errors, viruses or other harmful components, and do not warrant that any of the foregoing will be corrected.

3. Limitation of Liability

  • 00001. Except for direct damages caused by the Company's intentional misconduct or gross negligence, in no event shall the Company be liable, whether based in contract, tort (including negligence), or any other legal theory, for any losses, liabilities, claims or damages of any kind, whether direct, indirect, incidental, consequential, special or punitive, or for loss of revenue or profits, loss of business, or any other damages, arising out of or in connection with your use of Fox and/or the Fox App. The foregoing shall apply even if the Company has been advised in advance of the possibility thereof. In the event that the Company is liable for damages regarding the purchase of Products by you, such as when the Product is purchased due to the leakage of your personal information resulting from the Company's intentional misconduct or gross negligence, the amount of damages shall be limited to the purchase price of such Product, verified through your submission of evidentiary documents.
  • 00002. Absent the Company's intentional misconduct or gross negligence, the Company shall not be liable to you for any damages caused by other users and/or third parties, including (i) personal damages arising from your access to and/or use of Fox; (ii) damages caused by a third party's illegal access and/or use of the Company's server; (iii) damages caused by a third party's interruption of transmission to and from the Company's server; (iv) damages caused by a third party's transmission or dissemination of malicious programs; (v) damages caused by omission or destruction of transmitted data; and (vi) defamation.

4. Basis of the Bargain

You acknowledge and agree that the Company has offered its software and services and set its prices in reliance upon the warranty disclaimers (Article 2, Chapter 9) and the limitations of liability (Article 3, Chapter 9) set forth herein.

5. Waiver

The failure of the Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the Company.

09
Interpretation of Terms, Governing Law and Dispute Resolution

1. Entire Agreement

These Terms represents the complete agreement concerning the matters covered between the Company and You. If any provision of these Terms is held to be unenforceable, such provision shall be modified only to the extent necessary to make it enforceable and shall not affect the enforceability or validity of the remaining provisions, which shall remain in full force and effect.

2. Headings

The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.

3. Injunctive Relief, etc.

You acknowledge that the obligations made hereunder to the Company are of a unique and irreplaceable nature. Your violation of such obligations may cause irreparable harm to the Company, which may not be replaced by monetary damages alone, and thus, the Company shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by You.

10
UGC Community Specification

1. Content Prohibited

Contains nudity, excessive violence, or offensive subject matter or contains a link to an adult website. Constitutes or promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous. Constitutes or promotes an illegal or unauthorized copy of another person's copyrighted work. Includes a photograph or video of another person that you have posted without that person's consent; or violates the privacy rights, publicity rights, copyrights, trademark rights, contract rights or any other rights of any person. Any other objectionable content.

2. Content Posted

Fox may reject, refuse to post or delete any Content for any or no reason, including Content that in the sole judgment of Fox violates this Agreement or which may be offensive, illegal or violate the rights of any person or entity. Once content is posted, you are solely responsible for the Content that you post on or through any of the Fox Services, and any material or information that you transmit to other Members and for your interactions with other Users.

3. Activity Prohibited

Criminal or tortious activity. Impersonating or attempting to impersonate another Member, person or entity.

Refund Policy Title

Effective Date: May 27, 2025

01
Eligibility & Conditions

Refunds will be granted under the following circumstances:

  • Timeframe: Requests must be submitted within 30 days of purchase.
  • Content Status: Only applicable to unused or unactivated in-app content.
  • Valid Reason: Must provide clear explanation (e.g., accidental purchase, service defect, or dissatisfaction).

Non-Refundable Cases:

  • Already activated/used content
  • Requests submitted after 30 days
  • Purchases made due to user error (e.g., accidental clicks)
  • Violations of our Terms of Service
  • Must comply with Google Refund Policy: https://support.google.com/store/answer/13714320
02
How to Request a Refund

Submit your request via email to Foxsupportinc@gmail.com with:

  • Order ID (starting with GPA) and purchase date
  • Screenshot of Google Play receipt (showing total amount and date)
  • Detailed reason for refund request

Processing Time:

  • Initial review within 3 business days
  • Approval and refund issuance within 7–14 business days
03
Refund Methods
  • Full refunds to original payment method (credit card, PayPal, etc.)
  • Partial refunds may apply for partially used content (prorated basis)
04
Special Cases

Subscription Services:

  • Prepaid subscriptions:
    • 75% refund if canceled within 24 hours
    • 50% refund if canceled within 7 days
  • No refunds after activation or partial usage

Digital Downloads: Non-refundable due to instant access.

05
Dispute Resolution
  • Chargebacks: We reserve the right to dispute unauthorized chargebacks.
  • Appeals: Contact Foxsupportinc@gmail.com within 14 days of rejection.
06
Policy Updates

Changes will be communicated via email or in-app notifications. Continued use after updates constitutes acceptance.

07
Contact Us

For inquiries:

I. Eligibility & Conditions

Refunds will be granted under the following circumstances:

  • Timeframe: Requests must be submitted within 30 days of purchase.
  • Content Status: Only applicable to unused or unactivated in-app content.
  • Valid Reason: Must provide clear explanation (e.g., accidental purchase, service defect, or dissatisfaction).

Non-Refundable Cases:

  • Already activated/used content
  • Requests submitted after 30 days
  • Purchases made due to user error (e.g., accidental clicks)
  • Violations of our Terms of Service
  • Must comply with Google Refund Policy: https://support.google.com/store/answer/13714320
II. How to Request a Refund

Submit your request via email to zekaco.steam@gmail.com with:

  • Order ID (starting with GPA) and purchase date
  • Screenshot of Google Play receipt (showing total amount and date)
  • Detailed reason for refund request

Processing Time:

  • Initial review within 3 business days
  • Approval and refund issuance within 7-14 business days
III. Refund Methods
  • Full refunds to original payment method (credit card, PayPal, etc.)
  • Partial refunds may apply for partially used content (prorated basis)
IV. Special Cases

Subscription Services:

  • Prepaid subscriptions:
    • 75% refund if canceled within 24 hours
    • 50% refund if canceled within 7 days
  • No refunds after activation or partial usage

Digital Downloads: Non-refundable due to instant access nature

V. Dispute Resolution
  • Chargebacks: We reserve the right to dispute unauthorized chargebacks
  • Appeals: Contact zekaco.steam@gmail.com within 14 days of rejection
VI. Policy Updates

Changes will be communicated via email or in-app notifications. Continued use after updates constitutes acceptance.

VII. Contact Us

For inquiries:

Community Guidelines

Effective Date: May 27, 2025

01
Eligibility & Access
  • Age Requirement: Users must be 18+. Minors are prohibited.
  • Legal Compliance: Users must comply with all local, national, and international laws.
02
Code of Conduct

Respectful Engagement

  • Prohibited Behavior: Harassment, bullying, threats, or hate speech; spam/scams/phishing; sharing others’ personal information without consent.
  • Constructive Dialogue: Encourage respectful debate; avoid personal attacks or inflammatory language.

Content Safety

  • Illegal Content: Zero tolerance for drug-related material, gambling, weapons, or terrorism advocacy.
  • Adult Content: Keep discussions appropriate; avoid personal attacks or inflammatory language.
  • Violent Content: No graphic violence, threats, or glorification of criminal acts.
03
Account Integrity
  • Fake accounts, impersonation, or hacking are prohibited.
  • Exploiting platform vulnerabilities (e.g., cheating, automation scripts) is strictly forbidden.
  • Security Responsibility: Enable two‑factor authentication (2FA) and report suspicious activity immediately.
04
Enforcement & Consequences
  • First Violation: Warning and content removal.
  • Repeated Violations: Temporary suspension (7–30 days).
  • Severe Offenses: Permanent ban and potential legal action (e.g., harassment, fraud).
05
Reporting Mechanisms

How to Report

  • Use the Report button on posts or profiles.
  • Submit details via email to Foxsupportinc@gmail.com (include screenshots/evidence).

Review Process

  • Initial assessment within 24 hours.
  • Final decision communicated within 7 business days.
06
Updates & Transparency

Guidelines may be revised to address emerging risks (e.g., AI‑generated abuse). Updates will be announced via in‑app notifications and email.

07
Support & Contact